At SmartCardly.com, we strive to provide excellent services and customer satisfaction. However, we understand that there may be instances where you need to cancel your purchase or request a refund. Our Cancellation and Refund Policy is designed to be fair, transparent, and straightforward.

1. Cancellation Policy 🚫

• Digital Products: Since our services involve the creation and delivery of digital business cards, cancellations are not possible once the design process has begun and the card is generated. Once a digital product is created, it is delivered instantly, and cancellations cannot be accepted.
• Pre-Processing Stage: If you wish to cancel your purchase and the creation process of your digital card has not yet started, please contact our support team immediately. We will review your request, and if eligible, we will cancel the order and issue a refund.

2. Refund Policy 💰

We offer a 7-day refund policy for all initial purchases. Here’s how it works:

• Eligibility for Refund: If you are dissatisfied with your digital card or services within the first 7 days after purchase, you may request a refund by contacting our support team at [Your Support Email]. Refunds will only be processed for the initial purchase of a digital card.
• Non-Refundable Items: After the 7-day refund period, no refunds will be provided for renewals, upgrades, or additional services. Custom design services, add-ons, or any additional features purchased separately are also non-refundable.
• Processing Refunds: Approved refunds will be processed within 7-10 business days. Refunds will be credited back to the original payment method used during the purchase. Please note that processing times may vary depending on your bank or payment provider.

3. Refund Exceptions ❗

Refunds may not be granted under the following circumstances:

• If the digital card has been customised and delivered.
• If the 7-day refund period has passed.
• If the cancellation request is made after the digital product has been generated and shared.
• If misuse, negligence, or violation of SmartCardly's terms and conditions is identified.

4. How to Request a Refund or Cancellation 📝

To request a refund or cancellation, please follow these steps:

1. Contact Us: Email our support team at [Your Support Email] with your order details, including the purchase date and reason for cancellation or refund.
2. Review: Our support team will review your request and respond with a resolution or further instructions.
3. Processing: If approved, the refund will be initiated, and you will receive confirmation of the refund process.

5. Contact Information

For any questions, cancellations, or refund requests, please contact our customer support:

SmartCardly.com
Email: [Your Support Email]
Phone: [Your Support Phone Number]

At SmartCardly.com, we are committed to ensuring a positive experience with our digital business card services. Our Cancellation and Refund Policy is designed to offer flexibility while protecting the value of our digital products. Thank you for choosing SmartCardly!